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Verified Reviewer
New Reviewer

Damage items

OnBuy - Damage items
OnBuy - Damage items
OnBuy - Damage items
OnBuy - Damage items
OnBuy - Damage items
OnBuy - Damage items
We ordered as gifts, but we received damaged items from ONBUY no email replying Cry default for exchange i filled bad front of my friends, prefer to not buy anything from this website
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ID
#3723665 Review #3723665 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I have tried to contact the seller WinWinstore on several occasions stating product not as described and asking for return and refund. They ignore it. Nothing from them. Rubbish company.

A misrepresented product was sent. No good to me. Contacted WinWinstore on several occasions over a month ago. No response. Nothing, despite site saying you will hear back within 48 hour. I now have a produce that's no use to me. You cannot contact OnBuy for help - only a bot which won't take detailed queries. Rubbish site. Have a product I don't want and no refund, or how to rturn.Don't Unreliab

User's recommendation: unreliable.

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ID
#3864497 Review #3864497 is a subjective opinion of poster.
Loss
$17
Preferred solution
Full refund

My credit card payment and they taken two payments out till I don’t know what to do now is there’s no phone number I can get in contact with to speak to anyone very stressful

I ordered Night light cancelled it straight away My credit card payment and they taken two payments out till I dont know what to do now is theres no phone number I can get in contact with to speak to anyone very stressful
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ID
#3864297 Review #3864297 is a subjective opinion of poster.
Location
Verwood, England

My account got blocked

My account got blocked when I have just opened it and I didn't even make any order because I could try making the order but they could tell me that Entry condition is not met code (T12001) and I tried contacting constomer care but still I couldn't get any help
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ID
#3834760 Review #3834760 is a subjective opinion of poster.
Location
Riyadh, Riyadh Region

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Verified Reviewer
New Reviewer

Awaiting Order

Ordered thyme honey, but still waiting for it to arrive. Have messaged seller three times Herballove, but no reply to my messages. I was asking when I can expect to receive it, no definite date given on my order. I just wish to be given some idea when I will receive it.
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ID
#3819755 Review #3819755 is a subjective opinion of poster.
Location
Barnes, England

Rubbish phone

M faxon 8 bowshaw avenue s8 8ez the hauwei p10 I ordered from you is rubbish the camera is blurred on every setting and the battery goes down quickly it is not fit for purpose on the advert it said it was a very good camera that's what I wanted it for would like a refund and send it back what address would I send it to what is the company called
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ID
#3817335 Review #3817335 is a subjective opinion of poster.
Location
Sheffield, England
New Reviewer

Dissatisfaction

TQJNGR is the order No for a Drill Guide Tool sold through you. I need the contact details for the retailer SRJ as it is faulty.

User's recommendation: Do not use OnBuy or SRJ.

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ID
#3810509 Review #3810509 is a subjective opinion of poster.
Location
Moreton In Marsh, England
Cons
  • Absolutely no communication
Preferred solution
Full refund
New Reviewer

Order not delivered to correct addresse

First purchase with this company,I paid for priority delivery,when it still hadnt arrived I messaged twice,no reply,then they told me the adresse it had been delivered to,I told them none of my neighbours have it and how is this going to be resolved,sent several messages and have been completely ignored,I stated that I wanted a refund,still no response
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ID
#3803142 Review #3803142 is a subjective opinion of poster.
Location
Luton, England
Preferred solution
Full refund
New Reviewer

Very unhappy with my purchase

I ordered a sand pit on 7/7/22. It arrived in few days when I tried to assemble it was really flimsy. The sheets are both shorter than the sand pit. When I try to pull them the panels on the sides come apart. It looks like a very rubbish quality at £78.99. I spent about 3 hours trying to sort it but gave up in the end. I sent a message to the seller and was told to send pictures of it, which I did. It’s been 5/6 days since sending the pictures and have had no reply. I asked for a full refund I think the item is faulty. I’m having to send you this message now. I want a refund so I can purchase another sand pit for my children for the summer. Thank you
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ID
#3845793 Review #3845793 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No package

Having ordered through on buy , Im being told by the seller and logistics company my order was delivered, and left on my doorstep, however I was not at home, and only found this out after delivery window had passed by contacting on-buy, Im now getting passed from on buy to seller to tell me the same thing, package was left on doorstep which they seem to think is acceptable when nobodys at home, Im left with no package and at present over £800, pounds out of pocket and cant speak to a real person to explain the issue?

User's recommendation: Don’t buy or trust this company.

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ID
#3771184 Review #3771184 is a subjective opinion of poster.
Location
Stockport, England
Preferred solution
Deliver product or service ordered

To know if onbuypro and onbuy are the same

I'm Israel by name I'm working on onbuypro aser making 50 order daily to get commission but I can't be able to withdraw from my balance, so I want to know if onbuypro is fraudulent platform or not
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ID
#3767134 Review #3767134 is a subjective opinion of poster.
Location
Lagos, Lagos

Returned damaged item and Havnt heard back

Could someone please help me, I am having trouble following this up. We purchased a chair which was damaged. We returned it a number of months ago. We Havnt had a reply and still awaiting refund. Could someone help follow this up please.

User's recommendation: Beware of faulty products especially going through a multichannel supply and RETURN system, because you may have serious issues following up trying to get your refund.

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ID
#3763106 Review #3763106 is a subjective opinion of poster.
Location
Cardiff, Wales

No communication

Sent item back was delivered on 8/7 and signed for I still have not received a refund its absolutely shocking how no one has contacted me about return which cost me £8 95 to return
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ID
#3762939 Review #3762939 is a subjective opinion of poster.
Location
Blaydon, England
Cons
  • Bad customer service and communication

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Complaint

Name: Harmohinder Padam I have not received my gates. Please either refund my money or send me the gates within 7 day Delivery Address: Harmohinder Padam, 50 Falstaff Road, Shirley, Solihull, West Midlands, B902AG, United Kingdom Delivery Method: Standard Order Number: TQNS6R Order Placed: 30th June 2022 Sold By: MENGJIE
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ID
#3758356 Review #3758356 is a subjective opinion of poster.
Location
Fraserburgh, Scotland

No one to speak to

I had ordered Dyson fans on Onbuy. Only 1 item of 3 has been delivered and there is no way to contact the seller except for leaving a message.
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ID
#3753307 Review #3753307 is a subjective opinion of poster.
Location
Kensington, England
New Reviewer

Electric tin opener broken getting a refund from this company

OnBuy - Electric tin opener broken getting a refund from this company
I was sent a broken electric tin opener on the 10/5/22 . I spent week asking for a refund only for onbuuy off I would expect a part refund and to keep the broken item!!! It is now over 7 weeks later and this company still have not refunded me!! I Just keep getting excuses after excuses! This is not expectable from a company and should of been settled within 7days! I would avoid using this company at all cost !!!

User's recommendation: DO NOT BUY FROM THIS COMPANY!!!!

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ID
#3750416 Review #3750416 is a subjective opinion of poster.
Cons
  • Bad customer service and communication
Loss
$9
Preferred solution
Full refund

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