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2.5

Update by user Jun 20, 2022

I have been contacted to supply some more information.

Original review posted by user Jun 19, 2022

I have used OnBuy previously with no problems. But recently i purchased a glass Greenhouse, this item was totally unfit for purpose and with the first gust of wind actually fell apart.

After numerous emails both to OnBuy and the actual retailer i have had NO response back from either one. Both are trying to tell me i need to contact the other party and neither will take any responsibility, meanwhile i have a pile of twisted metal in my garden. I am without a greenhouse and it has now been 7 weeks.

Plus our time building the greenhouse and then having to pick it up and remove it. This is just not good enough.

User's recommendation: Think before making a purchase. Neither the seller or OnBuy want to take responsibility when things go wrong.

Preferred solution: Full refund.

OnBuy Pros: Items are a good price.

OnBuy Cons: Absolutely no communication, No item deluvered and no communication.

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