OnBuy Phone Numbers and Emails

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OnBuy Email:

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Contact Information

OnBuy Website:

OnBuy Help Center:

Corporate Office Address:

Visor Commerce Ltd.
OnBuy House, 12-14 Dean Park Crescent
Bournemouth, Dorset BH1 1HL
United Kingdom

OnBuy Customer Service Reviews

1.0 / 5
Bad
Guest-5394138
Been charged twice for the same item. No way of contacting them. Disgusted
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1.0

Been charged twice for the same item. Need a refund of £66.45 but cant get in touch with On Buy.

Pretty poor customer service. Would not buy from On Buy again if this issue is not resolved.

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Guest-5384344
Faulty product

I have recently purchased a dog dryer from onbuy. I cannot contact the seller as I checked out as a guest. I have followed the instruction to set up an account and then contact seller but this is not working, so I have no way to return faulty product and can't find away to contact customer service at onbuy

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Sean P Dzc
I have waited for a response for over 2 weeks about fake goods o have received still no refund
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1.0

Received fake goods and still waiting for the items to be refunded. Terrible customer service. May take legal action.

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Guest-5314102
Very poor customer service
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1.0

Ordered a morphy richards iron from K H Mart , was told it was dispatched. 6 days later, nothing.

I got in touch was told,
Youll get it tomorrow, please wait dear!! Next day again nothing!
Following day got in touch again. They said really sorry for inconvenience, your money has been refunded.

No reason or explanation. I waited 11 days from payment, ended with nothing but very poor customer service, needless to say I wont be ordering anything again.

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