Kathleen Q Luo

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Verified Reviewer

Not had item yet or any email to say when

OnBuy - Not had item yet or any email to say when
I have ordered a vax hoover and still have not had a email for delivery and I checked out as a guest
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Preferred solution: Deliver product or service ordered

Danielle P Yxf

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Verified Reviewer

Keeping my refund and don't want to pay it back! Shocking never again!!

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They have been absolutely disgusting, I've returned my goods, and not received my money back. Since last year November 2023. Still trying to get my refund back all of now in march. They fob you off, no contact number to ring, ONBUY NO WHAT THEY ARE DOING DONT BUY FROM THEM. SAVE YOUR MONEY.
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Loss:
$130
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Don't buy from these people

michelle b Xir

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Verified Buyer
|

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Verified Reviewer

Was charged but order never went through

OnBuy - Was charged but order never went through
OnBuy - Was charged but order never went through - Image 2
OnBuy - Was charged but order never went through - Image 3
I went through payment via clear pay took payment out my bank but item never left the basket there is no option to contact them so left paying for a Item I'm not getting .
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Loss:
$39

Preferred solution: Full refund

User's recommendation: beware fulty on payment section

Resolved
Theresa M Xyg

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Verified Reviewer

Resolved: Faulty item

Updated by user Mar 19, 2024

Company fixed the issue and I have been provided with apology. Sent an E_ Mail as you advised. Thankyou.

Updated by user Feb 18, 2024

I'm getting nowhere fast with this problem, you Log onto things they advise to solve your issue, and you just go around in circles

Original review Feb 18, 2024
I've kept trying various "help" lines to no avail, the company seems ELUSIVE! I BOUGHT 2 ITEMS THAT I WOULD LIKE A REFUND FOR, I'VE CONTACTED THE SELLER, NOTHING! I'VE CONTACTED ON BUY, NOTHING! I DON'T KNOW WHAT TO TRY NEXT.THE ITEMS ARE FOR CHILDREN & ARE DANGEROUS! My order No is T58HQWP
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Loss:
$20
Pros:
  • Good price
Cons:
  • No after service

Preferred solution: Full refund

User's recommendation: Steer clear!

Sajgo I

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Verified Buyer
|

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Verified Reviewer

A perfume wich I have ordered!

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OnBuy - A perfume wich I have ordered!
Original review Jan 08, 2024
I have ordered a perfume which it doesen't appear on my order list and it was ยฃ80 they set this to be paid in 4 instalmenst but I didn't receive any news about the delivery or anything.I can not even contact them in any way !Scammers!
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Loss:
$20
Pros:
  • I buyed before from them and it was excelent
Cons:
  • At the second order they failed to get the order right

Preferred solution: Full refund

User's recommendation: I don't recomend!

Marxson B

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Verified Reviewer

Return

OnBuy - Return
OnBuy - Return - Image 2
I received the phone that can not be turn is like dummy phone Also the colour is different from what I ordered
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Preferred solution: Full refund

Lydia B Bth

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Verified Reviewer

Dont DO IT

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I checked out as a guest, and they took my payment but never sent the item or sent proof of purchase! There's NO way to contact them
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Loss:
$26

Preferred solution: Full refund

Grzegorz W Ufq

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Verified Reviewer

Non-existent order

Hello, I would like to know what this order is as it is not in my orders and I paid ยฃ109.95 for it. Store order reference number E36515A76A148127A78A63C8FFCDA86. Order number LGG5MR4R-1, please contact me soon
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Loss:
$109

Preferred solution: Full refund

Deetta Zmt

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Verified Buyer
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Verified Reviewer
| map-marker Glasgow, Scotland

Order not received

OnBuy - Order not received
OnBuy - Order not received - Image 2
I received a message saying dispatched 3 week's later still no sign of my order I sent message to seller All you get is message saying seller closed So it's clearly a rip off I've wrote a review about this shocking experience and after doing so I've read loads of other people with the same problem as me Absolutely hopeless onbuy.com should be doing something about this But so far haven't I'm wanting my money back
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User's recommendation: Don't buy from this seller

Shekia Xjd

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Verified Buyer
| map-marker Hackney, Hackney

I NEED TO SPEAK TO SOMEONE URGENTLY BUT NO CONTACT NUMBER

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OnBuy - I NEED TO SPEAK TO SOMEONE URGENTLY BUT NO CONTACT NUMBER
Placed an order, noticed my old address is on there, its preparing for dispatch but to my old address Need to speak to someone urgently but no contact number
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Resolved
Juliet B Ctn

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Verified Reviewer
| map-marker Newcastle Upon Tyne, Newcastle Upon Tyne

Resolved: No contact

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Updated by user Jan 18, 2024

Company fixed the issue and I have been provided with apology. The item turned up

Original review Jan 03, 2024
I purchased and paid for an item on 25 December but I have no confirmation of the order being received except from Clearpay. I know its Christmas but this is unacceptable. The order isnt even on my account. There is no way of checking what is happening as you cant contact OnBuy unless you have an order number, which I dont have yet.
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Anonymous
map-marker Oxford, Oxfordshire

I ordered for an apple airpod 2nd generation, I have been deducted 64pounds but unfortunately for over 6 days no product yet

OnBuy - I ordered for an apple airpod 2nd generation, I have been deducted 64pounds but...
I ordered for an apple airpod 2nd generation, I have been deducted 64pounds no refund ,and no customer service number to reach but unfortunately for over 6 days no product yet
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Faye S Uot

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Verified Buyer
|

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Verified Reviewer

Never delivered!

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OnBuy - Never delivered!
OnBuy - Never delivered! - Image 2
I placed an order, which is now 2 weeks overdue from the date I was told. The retailer I bought from has replied with nasty messages to me when Ive asked for the tracking details for my items, even threatening to send them via a slower carrier, implying they havent even been dispatched yet! Ive tried using OnBuy customer help, but because I contacted them, they wont let you contact them again, even though they havent responded to my message!
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Loss:
$17
Cons:
  • Take money but receive no goods

Preferred solution: Deliver product or service ordered

User's recommendation: AVOID ONBUY IF YOU WANT YOUR ITEMS

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Glasgow, Glasgow City

Broken product recieved

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OnBuy - Broken product recieved
I would like someone to contact me received a broken product would like a refund as seller is not contacting me
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Hilary D Fgb

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Verified Reviewer
| map-marker Harringay, Haringey

Need to at you

Tried to pay you havent got the arigernel card was scammed so it doesnt accept my payment so can you please phone me so I can pay
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